AI Agent

File :

JSON :

{ "event_id": "evt_90238475", "timestamp": "2026-03-25T10:30:00Z", "source": "website_chat_widget", "customer": { "name": "Alex Rodriguez", "email": "alex.rod99@example.com", "phone": "+1-555-019-2834" }, "message_data": { "ticket_id": "TCK-8821", "message_text": "Hello, I received my order #ORD-7944 yesterday, but the premium headphones I paid $149.50 for are completely broken! They won't even turn on. I am incredibly frustrated because this was a birthday gift for tomorrow. I want a full refund for this item immediately. Given this hassle, I also expect a discount code for my next purchase." } }